Service
Industry Exclusive Total Care
Anyone can sell you a machine. Our service department is the reason customers stay with us for decades.
"When it comes to the customer's business, we do things right!"
Total Care is our commitment that the equipment we place keeps running. It covers response time, technician certification, parts availability and the maintenance schedule — in writing, before you sign anything.
What Total Care includes
Same-day onsite response
Guaranteed. When your machine stops, your business shouldn't.
Factory-trained technicians
Certified on the equipment we sell, not generalists reading a manual.
Loaner equipment
If a repair takes longer than expected, you keep working.
Preventative maintenance
Scheduled visits that catch problems before they become downtime.
Competitive pricing
Straightforward maintenance agreements with no buried escalators.
Recognized service
Decades of manufacturer and industry recognition for how we support customers.
Proven track record
Awards & recognition
Designated Elite Dealer by Office Products Magazine
"Decade of Excellence" award from Francotype-Postalia
Ranked among the Top Ten service dealers by Sharp Electronics
What our customers are saying...
What a great company! I have worked with Jim and his team for several years now and their customer service is second to none!
I can't express how impressed I am with Tri-State Office Systems. They go above and beyond for their clients. Some companies only want to sell you something then walk away and forget about you. Tri-State Office Systems has been a breath of fresh air in today's business world. Dealing with Clinton and Sandy has been nothing but professional, everyone I have dealt with is prompt and very kind. I give them the highest rating!
Need service on a machine you already own?
Call our service line and we'll get a certified technician scheduled.